Return Policy

Return Policy

The customer has the right to withdraw without any penalty and without specifying the reason within 14 working days. The period starts from the date of receipt of the product(s). If delivery has taken place, the consumer must return the goods (at their own expense) within 14 days (postmark as proof) from the day of receipt. The refund of the price paid (including shipping costs) must be made free of charge, as soon as possible and in any case within 14 days from the day on which the seller became aware of the consumer's exercise of the right of withdrawal. In accordance with Italian Legislative Decree 6 September 2005 no. 206 (and subsequent amendments), if not satisfied with the products or the content of the services purchased from the Seller, the Consumer Customer may return the products or waive the right to the provision of services and obtain a refund of the price already paid in advance.

After receiving the notice in which the Customer communicates the intention to exercise the right of withdrawal, the Seller, having verified compliance with the above requirements, will agree, also by e-mail, with the Customer the methods for returning the products.

Depending on the Seller's return policy, one of the following options will apply:

1. service contracts after the full performance of the service if performance has begun with the consumer's express consent and with the acknowledgement of the loss of the right of withdrawal following full performance of the contract by the trader;
2. the supply of goods or services whose price depends on fluctuations in the financial market that the trader cannot control and which may occur during the withdrawal period;
3. the supply of goods made to the consumer’s specifications or clearly personalized;
4. the supply of goods which are liable to deteriorate or expire rapidly;
5. the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and were unsealed after delivery;
6. the supply of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the sales contract, the delivery of which can only take place after thirty days and the actual value of which depends on fluctuations in the market which cannot be controlled by the trader;
7. contracts where the consumer has specifically requested a visit from the trader for the purpose of carrying out urgent repair or maintenance work. If, on the occasion of such a visit, the trader provides services in addition to those specifically requested by the consumer or goods other than spare parts necessary to carry out the maintenance or repairs, the right of withdrawal applies to those additional services or goods;
8. the supply of goods which, after delivery, according to their nature, are inseparably mixed with other items;
9. the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery;
10. the supply of newspapers, periodicals or magazines with the exception of subscription contracts for the supply of such publications;
11. contracts concluded at a public auction;
12. the provision of accommodation for non-residential purposes, the transport of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance;
13. the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and acknowledgement that they thereby lose their right of withdrawal.

Applicable law and competent court

It is understood that the Italian Consumer must be granted all the rights provided for by the Consumer Code. Article 63 of the Consumer Code indicates as territorially competent—in the case of a consumer user—the judge of the place of residence or domicile of the consumer. In the case of a professional user, however, the seller may choose the competent court without any restrictions (usually the one territorially competent for the company's registered office). This contract is governed by Italian law. In the case of a consumer user, the competent court will be the Court of the consumer's residence or domicile, if located in Italy. For any other dispute, the Court of Vicenza will be competent.

Return or Cancellation Procedure

To start the return or cancellation procedure, it is essential to follow a few key steps to ensure proper handling of the request. First, the customer must download the required form, available at the following link: Withdrawal Form. Once downloaded, the form must be completed in all its parts, ensuring accurate and complete information. It is important to include details such as the order number, the description of the product or service, and the reason for the return or cancellation. After completing the form, the customer must send it to our customer service via the provided email address or by post, following the instructions specified in the form itself. Once the completed form has been received, our team will verify the information and, if everything is in order, will initiate the return or cancellation process. The customer will be informed by email of the outcome of the request and the next steps, including any refunds or product returns. Be sure to follow all instructions carefully to avoid delays in processing.