Terms & Conditions of Sale

Commercial relationships between ASS.PE.R.R. and customers are governed by the following general terms and conditions of sale, excluding any other agreement unless previously agreed upon.

1. Sale Prices and Purchase Methods

The sale prices shown on the website are always expressed in euros and include VAT. The shipping cost will be communicated to the customer before purchase confirmation. The customer can pay for the ordered goods using the payment methods indicated "online" at the time of purchase.

2. Data Processing Location

The processing activities related to the web services of this site take place at:

ASS.PE.R.R. GROUP S.r.l.
Via Nardi, 84
36060 Romano d'Ezzelino (VI)
Italy

No data deriving from the web service is communicated or disseminated. Personal data provided by users who send requests for informational material (requests for information, quotes, general contacts, etc.) are used solely to perform the requested service or provision and are communicated to third parties only if necessary for this purpose (e.g., product dealer)

3. Delivery

ASS.PE.R.R. GROUP will deliver to customers, at the address indicated by the customer, the selected and ordered products, using the methods specified in the previous article, via courier.

4. Voluntary Provision of Data

Apart from what is specified for navigation data, the user is free to provide personal data contained in the request forms indicated in the Contacts section to request the sending of informational material or other communications. Failure to provide such data may result in the inability to obtain what is requested. For completeness, it should be noted that in some cases (not subject to the ordinary management of this site) the Authority may request information pursuant to art 157 of Legislative Decree no. 196/2003, for the purpose of controlling the processing of personal data. In these cases, the response is mandatory under penalty of administrative sanction.

5. Orders

Online purchases will be made as follows: The customer can freely view the products offered for sale by ASS.PE.R.R.; Each product has a description card; The customer can select products of interest and add them to the cart; Once the selection is made, the customer can proceed to checkout and indicate the preferred payment method; Subsequently, the customer will be asked to confirm the order submission.

ASS.PE.R.R. Group reserves the right to cancel any order if it deems, at its sole discretion, that there are material errors, discrepancies in the data provided, or other circumstances that make the order non-compliant with company policies or sales conditions. In such cases, the customer will be promptly informed and will receive a refund of any amounts already paid. This clause does not prejudice consumer rights provided by applicable law.

6. Rights of Data Subjects

Data subjects have the right at any time to obtain confirmation of the existence or non-existence of personal data concerning them and to know their content and origin, verify their accuracy or request their integration, updating, or rectification (art. 7 of Legislative Decree no. 196/2003). Pursuant to the same article, you have the right to request the deletion, anonymization, or blocking of data processed in violation of the law, as well as to object in any case, for legitimate reasons, to their processing. Requests should be addressed to:

ASS.PE.R.R. GROUP S.r.l.
Via Nardi, 84
36060 Romano d'Ezzelino (VI)
Italy

7. Withdrawal, Return Costs and Diminished Value

Consumer customers have the right to withdraw from the contract within fourteen days of receipt of the goods, without having to give a reason and without any penalty, pursuant to Articles 52 et seq. of Italian Legislative Decree no. 206/2005 (Consumer Code), subject to the conditions set out below and without prejudice to the exclusions provided for by Article 59 of the same decree, listed on the Return Policy page.

The direct costs of returning the goods are borne entirely by the customer. The amount of such costs, in particular for products which by their nature, size or weight cannot be returned by ordinary post, is determined on a case-by-case basis according to the item concerned, the place of collection and the rates applied by the carrier, and is communicated to the customer when the return request is processed, before collection takes place. The customer remains free to arrange the return independently, at their own care and expense, through a carrier of their choice, within the time limits set by law.

The customer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning, pursuant to Article 57(2) of the Consumer Code. The goods must therefore be returned intact and complete with every component and accessory, together with the documentation received and, where possible, in their original packaging. Any deduction for diminished value is determined on a case-by-case basis, in relation to the type of product and the condition in which it is received, following the inspection carried out at the time of the return, and is deducted from the amount to be refunded. In particular, products that have been installed, connected, charged with refrigerant fluids or otherwise put into operation beyond what is necessary for mere inspection undergo a significant reduction in value, which will be taken into account when issuing the refund.

The customer's right to replacement or to a full refund, at no cost to them, remains unaffected where the products show damage attributable to transport or a lack of conformity. In such cases the customer must promptly notify ASS.PE.R.R. GROUP using the contact details indicated in the Contacts section, attaching suitable photographic evidence.